FAQ - Frequently asked questions

With our Bulk Edit option you can filter items by SKU, Title, Missing rules etc. and change strategies or apply new rules in bulk.
Main purpose of this option is to save you time.

The changes, that are most frequently made with "Bulk edit", are:

• Changing minimum/maximum prices
• Change price option/strategy (optimization/easyBox/customCode/fixed price)
• Changing Price Gaps
• Deactivate items
• Update items without price settings

More information

For this purpose we have a filter option in "Bulk edit" - "All without price rules", which will filter all items that do not have price rules and allow you to set them up without infuincing existing listings.

The customCode is a strategie designed specifically for your needs.
It will be developed and programmend by our IT department to your intended pricing option/strategy.

To let our system knows your item is a prime item, you need to add the shipping group under "Strategy > Global Settings > Merchant shipping groups > Prime merchant shipping groups".

With "Bulk Edit" you can set different filters to edit a desired quantity of articles. In the first step you can choose whether you want to filter all articles, articles without price rules or specific articles.

If you select the button "Filter", you can filter by:

• Title
• SKU
• Price range
• Shipping type
• Price option
• Price status
• Item condition
• Include quantity 0 items
• Item without pricing rules
• Item without competitor

When setting up OAuth for the Selling Partner API (SP-API), you might be redirected to the German Amazon Seller Central. This occurs because Amazon operates a unified account system, allowing you to use the same login credentials across different regional marketplaces. This redirection is a standard part of the process and does not impact your ability to use the SP-API. Your account access and functionality remain the same, regardless of the Amazon marketplace region.

There are several ways to change your minimum/maximum prices:

• Change the minimum/maximum prices directly in each individual item.
• Change the minimum/maximum prices using our bulk editing feature.
• Change the minimum/maximum prices via CSV import.
• Change the minimum/maximum prices via API.
• Change the minimum/maximum prices using an AI chat connected via MCP.

It can take some time until newly listed items appear everywhere on Amazon and our software can detect them in the Amazon reports.

First, we recommend waiting one to two hours, as this issue may be caused by delays on Amazon’s side.

If the item still does not appear in eSagu, we recommend downloading one of the required reports called Active Listings Report under Inventory -> Inventory Reports in Seller Central.

• If you can find the ASIN/SKU in the report, please contact our support team.
• If the ASIN/SKU is not included in the report, please contact Amazon Support or list the item again using a different SKU.

“easyBox” is an optimization strategy that focuses exclusively on the Buy Box owner instead of the lowest-priced competitor.

This AI-supported strategy does not simply lower your price until you win the Buy Box. Instead, it increases your price while you own the Buy Box.

There are two sub-strategies:

• easyBox Hold increases your price every few hours and is optimized to keep the Buy Box for as long as possible.
• easyBox Margin increases your price two minutes up to a certain point and then waits several hours to maximize your margin.

This is mostly caused by eBay API token issues, please navigate to My Account ⇢ OAuth Token and click on Renew token to renew your token once. Please be patient and wait a couple of hours ☕, updating the ebay stock is a time-consuming task even with a working API token.

Competitors can be excluded in the „Exclusion“ tab by entering them in the blacklist. "Exclusion" tab is under "Price optimization" tab on Strategy page.

Items without stock (quantity zero) are hidden by default, but you can show these items by using the filter "Do not hide quantity 0 items".

With Optimization, your prices are compared with competitors according to your selected strategies and within your minimum/maximum price limits.

Unlike the easyBox strategy, it does not increase your prices automatically. Instead, it maintains the configured price difference relative to the competition.

More information

No, we use the FBA quantities for informational purposes only, so we display the quantity in the frontend or offer filtering and sorting functions based on the quantity.

• customCode - By sales figures Your prices are optimized according to the sales figures of your items in last 7 days.
• customCode - exclusion below minimum price Your prices will only be optimised against offers above the minimum price.
• customCode - Prime first Your items are comparing the price against cheapest Prime offer first. If there are no Prime competitors, items follow normal rules from "Optimization"

On your dashboard you can see:

• Your turnover in € or the respective national currency
• Your top competitors
• Your best selling products
• When price changes were made
• On which days and at what time items were sold within the last 30 days

If you have multiple services such as Amazon UK and DE, they can be added and customized individually.