FAQ - Frequently asked questions

How can I activate the easyBox for my items via the API?

To use the easyBox, the mode must be set to BUY_BOX:

$priceSettings->setMode(RepricingItemPriceSettingsDTO::MODE_BUY_BOX);

Furthermore, the easyBox strategy must be set:

$strategyAPI = new eSagu\\Amzn\\RePricing\\V1\\Api\\RepricingItemStrategyApi();
$buyBoxAPI = new eSagu\\Amzn\\RePricing\\V1\\Api\\RepricingBuyBoxSettingsApi();

$itemId = 1337;
$buyBoxSettings = $buyBoxAPI->callList();

$itemStrategy = $strategyAPI->get($itemId);
$itemStrategy->getPriceSettings()->setMode(RepricingItemPriceSettingsDTO::MODE_BUY_BOX);
$itemStrategy->setBuyBoxSettingsId($buyBoxSettings[0]->getId());

$strategyAPI->put($itemId, $settings);

Why do I receive the error “No SKU found”?

If there are SKUs in the file that are unknown to our system, this error may occur.

This can happen, for example, with an inactive listing.

However, the system will still update prices for all other active products.

Please have a look in our CSV manual at Common errors

I want to control several of my eSagu services via the API

This is no problem, you simply need to create a separate API key for each eSagu service.

If use eSagu in more for shops in more than one country e.g. Amzn DE and UK, you have to create separate keys for each country.

Where can I find my invoices?

In My Account, you will find a tab called Invoices. There, you can request that each invoice be sent to your email address.

How do I add a new user?

In My Account, you will find a tab called User. There, you can add a new user and limit their access rights.
The new user will receive an email with a link to set their password.

Newly Added Service Not Displayed

Main Account:

  • Wait for one hour, as the update might take some time.
  • Log out and log back in to refresh the display.

Subaccount:

  • Follow the same steps as the main account: wait for one hour and/or log out, and log back in.
  • Have the main account check if the permissions are correctly set.

Ensure all permissions are properly configured, and repeat the steps if necessary.

What can I do if I cannot see a new service in the menu?

This happens when the service (e.g. HelpDesk or our RePricing) has been set up from another browser / computer.

As the browser session data is updated every hour, you can now simply wait or if you do not want to wait, simply log out once and log in again.