eSagu HelpDesk - works for many, costs only a fraction of a staff position

Our billing model

Simple, Transparent & Fair -

Only pay for what you really use

In contrast to flat-rate billing models, which collect even if they are hardly used, we have opted for the - from our point of view - fairest and most partnership-based form of remuneration: remuneration according to use. This means: Only if you are successful with eSagu HelpDesk, we will be too.

HelpDesk Pricelist

3 Month
Contract duration

£ 49.95

monthly base fee

  • incl. one agent, two message templates, one store (Amazon & eBay)
  • £ 24.95 Per further agent
  • £ 24.95 Per additional shop
  • £ 1.99 For each additional message template
  • £ 24.95 Automatic responses depending on business hours
  • £ 20.0 per 1.000.000 translated characters²

Start your free trial now!

6 Month
Contract duration

£ 39.95

monthly base fee

  • incl. one agent, two message templates, one store (Amazon & eBay)
  • £ 19.95 Per further agent
  • £ 19.95 Per additional shop
  • £ 1.49 For each additional message template
  • £ 19.95 Automatic responses depending on business hours
  • £ 20.0 per 1.000.000 translated characters²

Start your free trial now!

12 Month
Contract duration

£ 29.95

monthly base fee

  • incl. one agent, two message templates, one store (Amazon & eBay)
  • £ 14.95 Per further agent
  • £ 14.95 Per additional shop
  • £ 0.99 For each additional message template
  • £ 14.95 Automatic responses depending on business hours
  • £ 20.0 per 1.000.000 translated characters²

Start your free trial now!

24 Month
Contract duration

£ 19.95

monthly base fee

  • incl. one agent, two message templates, one store (Amazon & eBay)
  • £ 9.95 Per further agent
  • £ 9.95 Per additional shop
  • £ 0.49 For each additional message template
  • £ 9.95 Automatic responses depending on business hours
  • £ 20.0 per 1.000.000 translated characters²

Start your free trial now!

¹ Price list for the eSagu HelpDesk software, effective 1. February 2021. Prices excluding VAT.
² We pass the cost of the service provider here 1:1 without any surcharge.

Compensation examples

Tiny shop "The one man army"

Example for a 3-month contract period

Monthly base fee: £ 49.95
Additional message template: 3 x £ 1.99
300,000 Translated characters: £ 6.00

= £ 61.92

Small shop

Example for a 6-month contract period

Monthly base fee: £ 39.95
Additional agent: 1 x £ 19.95
Additional message template: 3 x £ 1.49
600,000 Translated characters: £ 12.00

= £ 76.37

Medium sized shop

Example for a 12-month contract period

Monthly base fee: £ 29.95
Additional agent: 3 x £ 14.95
Additional message template: 5 x £ 0.99
Advanced automatic responses: £ 14.95
900,000 Translated characters: £ 18.00

= £ 112.70

Large shop

Example for a 24-month contract period

Monthly base fee: £ 19.95
Additional agent: 5 x £ 9.95
Additional message template: 10 x £ 0.49
Additional shop: £ 9.95
Advanced automatic responses: £ 9.95
1,200,000 Translated characters: £ 24.00

= £ 118.50