FAQ - Frequently asked questions

What could be the impact of having different shipping costs scale on my optimized price?

If you have multiple shipping scales, the price may not be optimised correctly.

For example, the shipping costs are free up to a price of £ 10,00 and for prices above £ 10,00 a shipping fee of £ 3,00 is charged.

The price gap is set to £ 0.05 against the cheapest competitor, and there is a competitor whose price is £ 11.00.

That means we need to send a price of £ 10.95 (full price including the shipping costs).

If we try to calculate the price using the shipping costs above £ 10 we end up with a minimum price of £ 13,01 (£ 10,01 + £ 3).

That forces our software to lower the price below £ 10 to beat the competition 95 cent lower than needed.

In order to change it, please check your shipping costs scale in eSagu and make sure it does not cause such holes in the pricing.

What can I do if I cannot see a new service in the menu?

This happens when the service (e.g. HelpDesk or our RePricing) has been set up from another browser / computer.

As the browser session data is updated every hour, you can now simply wait or if you do not want to wait, simply log out once and log in again.