FAQ - Account

How do I reset or change my password?

Naviagte to Forgot password and follow the steps below.

How do I add a new user?

In My Account you will find a tab User. There you can add a add new user. Here you can also limit the access rights of the new user. The new user gets a link via Email where he can set his password.

Where can I find my invoices?

In "My Account" you will find a tab with "Invoices". There you can request each of your invoices to be sent on your e-mail.

How can I change my email address for sending invoices?

In "My Account" you will find a tab "EMail". There you can change your "invoice e-mail".

FAQ - RePricing

How can I add a new account (Amazon/eBay)?

In My Account there is a blue button on the upper right side Add another account. Please click and follow the steps.

What is "easyEdit"?

The blue button "easyEdit" is our bulk edit machine. With it multiple items can be filtered and edited at the same time.

How do I change the minimum/maximum prices for my items?

There are three ways to do this:

  • You change your minimum/maximum prices for each item separately by changing numbers below the strategy and saving changes by clicking on the floppy disc icon - save button, on the right-handed side, or in the top right corner.
  • You change your minimum/maximum prices with easyEdit.
  • You change your minimum/maximum prices by CSV import.

What can I do with "easyEdit"?

"easyEdit" option is self expanaltory bulk edit, where you can filter items by SKU, Title, Missing rules etc. and change strategies or apply new rules. Main purpose of this option is to save your time. The changes, that are most frequently made with "easyEdit", are:

  • Changing minimum/maximum prices
  • Change price option/strategy (optimization/easyBox/customCode/fixed price)
  • Changing Price Gaps
  • Deactivate items
  • Update items without price settings

Was kann ich mit „easyEdit“ alles filtern?

Mit „easyEdit“ können sie unterschiedliche Filter setzen um eine gewünschte Artikelmenge zu bearbeiten. Sie können hierbei im ersten Schritt auswählen, ob sie alle Artikel, Artikel ohne Preisregeln oder gezielt Artikel filtern wollen. Wenn Sie den Button „Filtern“ wählen, dann können Sie gezielt filtern nach:

Titel/SKU/Preisrahmen/Versandart/Preisoption/Preisstatus/Artikelzustand/ Menge 0 Artikel einbeziehen/Artikel ohne Preisregeln/ Artikel ohne Mitbewerber

What is a customCode?

The customCode is an individual code offered by us at the customer's request. It will be developed and programmend by our IT department in relation to your intended pricing option/strategy.

What are the 3 most common customCodes?

  • customCode - By sales figures Your prices are optimized according to the sales figures of your items in last 7 days.

  • customCode - exclusion below minimum price Your prices will only be optimised against offers above the minimum price.

  • customCode - Prime first Your items are comparing the price against cheapest Prime offer first. If there are no Prime competitors, items follow normal rules from "Optimization"

How does the process of customCode programming work?

You develop an idea. You discuss this with your account manager. He will forward it as a software story to our IT department. Our IT department will then evaluate your idea in terms of feasibility, effort and costs and you will receive a cost estimate from your account manager with details of the cost and time required to create your custom code.

Translated with www.DeepL.com/Translator (free version)

Do I pay my custom code in advance?

Yes, upon receipt of payment, the IT department will start programming and finalize your customCode.

FAQ - Amzn RePricing

🌶️ ️How do I renew my MWS Token?

  • Option 1: In My Account you will find a tab Login data. There you will find your (Amzn/eBay) access data. In the field highlighted in red click on the blue button "Renew token" and follow the next steps (Set developers name "eSagu", click next, read and check two checkboxes about MWS communication, after that you'll be on "Congratulations" page, copy from there Seller ID - first row, and AMZ token - last row, that starts with amz.mws.xxxx.....)
  • Option 2: Log in to Amazon Seller Central and follow next steps: Seller Central -> Settings -> User Permissions -> Third party developer apps -> press button "Visist, Manage your apps" and renew eSagu token.

What does the price option/strategy "easyBox" do?

The "easyBox" is a Buy Box optimization strategy. This strategy is increasing your price while you own the Buy Box. There are two sub-strategies: "easyBox Hold", which increases your price every few hours, depending on how you set it up, and "easyBox Margin", that increases your price every two minutes until certain point, and after that waits for few hours to increase your price again, depedning on the settings.

What does the "Optimization" price option/strategy do?

With "Optimization", your prices are compared with the cheapest competitor within your minimum/maximum prices. This strategy doesn't increase your price when you get the Buy Box.

Can I exclude competitors from the price comparison?

Competitors can be excluded in the „Exclusion“ tab by entering them in the blacklist. "Exclusion" tab is under "Price optimization" tab on Strategy page.

FBA quantities are only updated hourly, does this affect my ReRpicing?

No, we use the FBA quantities for informational purposes only, so we display the quantity in the frontend or offer filtering and sorting functions based on the quantity.