The latest eSagu updates simplify everyday work in HelpDesk, expand scheduling options for OTTO and Mirakl, and reduce the number of clicks needed in RePricing and Lost & Found. Mirakl RePricing can now also connect to AI applications via MCP.
📅 HelpDesk: Schedule Emails for Later
You can now prepare emails in HelpDesk and schedule them to be sent later. This lets you draft replies in advance and choose a suitable time for delivery. You can cancel the scheduled send at any time before the email is sent.
🛠️ HelpDesk: Fewer Clicks for To-dos, Templates, and Attachments
Clicking the to-do or description button in a case now scrolls directly up to the corresponding section. This makes tasks and descriptions easy to reach, even in longer conversations.
Message templates also respond better to changes: when you select an address book entry, the template is filled in again with the relevant details—provided you have not yet edited the message yourself. This ensures that address book details are applied while preserving any text you have already edited.
For AI prompts, the prompt and your custom instructions are now separate. This makes the instructions for the AI clearer and makes it easier to add your own requirements.
A new button in each case lets you display user activity whenever needed. HelpDesk also automatically selects “File upload” when you drag and drop files without any message text.
📊 Clearer Charts
The order charts for Amazon, OTTO, Kaufland, and Mirakl have been improved. Charts now show gaps for periods without data.
🔗 RePricing: Open Marketplace Listings Directly from the Detail View
The item detail view now includes a direct link to the listing on the corresponding marketplace. You no longer need to go through the inventory view. This lets you open the listing immediately when checking prices or offers.
⏱️ OTTO and Mirakl: More Bulk Editing Options in the Scheduler
All bulk editing functions for OTTO and Mirakl are now also available in the scheduler. This allows you to schedule additional changes to your items.
For example, you can regularly select items priced at their minimum price and adjust them automatically. Recurring editing tasks can be configured in advance.
🤖 Mirakl RePricing Now Supports MCP
Mirakl RePricing can now connect to AI applications via MCP (Model Context Protocol). This lets you integrate your RePricing data into AI-assisted workflows through the eSagu API and edit it using the available MCP functions.
This expands eSagu’s existing MCP integration to include Mirakl.
✅ Lost & Found: Select Eligible Cases with One Click
In the case overview and Inbound Audit, you can now select the maximum permitted number of cases eligible for submission with a single click. Instead of selecting up to 25 cases individually, you can prepare the selection for your next claim in one step.
This saves time, especially when you have many open cases, and simplifies preparation for submission.
🔎 Coming Next: Sales-Based Price Optimization for Kaufland
Next, we will expand RePricing for Kaufland with sales-based price optimization. This will allow actual sales figures to be taken into account when adjusting prices. More details will follow at launch.